FAQ

Questions about registration / customer login

1. How do I create a new account?


To create a new account, visit the registration page on our website and enter the required information such as your email address and a secure password. You will then receive a link sent to your email address. Please also check your spam folder.

2. What can I do if I forget my password?

Use the "Forgot password?" function on the login page. You will then receive an email with a link. This will allow you to easily create a new password.


3. Why can't I log in even though I enter the correct login details?


Make sure you don't have a typo and check if Caps Lock is on. If the problem persists, there might be a technical issue and you can reach us via the contact form .

4. Can I change my user data after registration?


In most cases, you can change your user information, such as email address or password, in your profile or account settings.

5. What should I do if I receive a suspicious email regarding my login details?


Do not click on links in such emails and do not disclose any personal information. These are often phishing attempts. Instead, contact us directly using the contact form .

6. How can I delete my account if I no longer want to use it?


If you would like to delete your account, please write to us using the contact form and we will be happy to help you.

Questions about payment

1.How can I pay for my order?

There are usually various methods available to pay for your order, such as credit card, invoice (Klarna) or PayPal. The exact options available are listed in the checkout area of ​​our online shop.


2. What is PayPal?


PayPal offers you a simple, fast and secure way to pay online. Your data is encrypted and therefore transmitted securely. PayPal is TÜV-certified and thus meets all the strict requirements and requirements that the TÜV sets for a secure online payment system. Your bank details or credit card number are stored securely with PayPal and protected by the SSL protocol and the 128-bit key.

This is how it works:

  • Open a PayPal account
  • Link your bank account or credit card details to your PayPal account.

Your advantages with PayPal:

  • Secure: Your bank or credit card details are only stored with PayPal. Therefore, they are not sent over the Internet again every time you make an online purchase.
  • Simply: You pay with two clicks. You use the bank or credit card details stored with PayPal instead of entering them again every time you make a purchase.
  • Fast: Your PayPal payments arrive quickly. We can then ship the goods immediately and you will usually receive your goods sooner.

Important: Once your payment has been received, all available items will be dispatched immediately. We will dispatch all other items as soon as they are available. We will inform you of any delays by email.

Secure payment transactions:
Your data is encrypted and therefore transmitted securely.

PayPal is TÜV-certified and therefore meets all the strict requirements and requirements that TÜV sets for a secure online payment system. Your bank details or credit card number are stored securely with PayPal and protected by the SSL protocol and the 128-bit key protected.

3.Can I pay by invoice and how does that work?

The principle is simple: you usually have 30 days from the invoice date to pay your bill. You only pay when you have received the goods. You shop in a relaxed manner, complete your order and check the products in the comfort of your own home.

4.Are my payment details protected during online transactions?

Yes, we use encryption technologies and other security measures to protect your payment information. However, it is important that you take care to use strong passwords and protect your personal information.

Questions about delivery and shipping costs


1. How much are the shipping costs for my order?


Shipping costs may vary depending on weight, size of the shipment and delivery location. They are usually calculated and displayed during the ordering process.

2. How long does it take to ship my order?


Delivery times depend on the shipping provider chosen and the destination. Delivery times within a country are usually 2-5 working days.

3. Can I track the status of my delivery?


Yes, once your order has been shipped by us, you will receive a tracking number from the respective courier. This will allow you to track your order.

4. What should I do if my delivery arrives damaged?


If there is damage, you should contact the delivery service immediately, document the damage and, if necessary, make a claim for a replacement or refund.

5. Can I redirect my order to another address after it has already been shipped?


Unfortunately, an address change after shipping is no longer possible.

6. Does the online shop offer free shipping for orders over a certain value?

We offer free shipping for purchases over 50 euros.

Questions about returns

1. How can I return an item?


If you want to return your order, please contact us via the contact form or write to us at the following email address: info@seasons-paradise.com

2. Who bears the costs for the return shipment?

We will cover the return shipping costs for you.

3. Within what time period do I have to make my return?

The deadline for returns is 14 days after receipt of the order.

4. Can I return an item without the original packaging?

No, the item must be returned in its original packaging.

5. How do I get my money back after returning an item?


Once we have processed your return, we will refund you using the same method you originally paid for it.

6. What happens if my return is damaged during transport?


In such cases, contact us immediately using the contact form or by email (info@seasons-paradise.com) and describe the situation to us. If you contact us by email, please send us evidence in the form of photos.

7. How does a return process work?

You contact us via the contact form with the subject "Return". We will then create a shipping label for you, which you will then receive from us by email. All you have to do is print out this already paid shipping label and stick it on your package. Now you take the package to DHL/Hermes. When we have received the package, we will inform you by email.

Questions about newsletter subscription / unsubscription


1. How can I subscribe to a newsletter?


To subscribe to a newsletter, enter your email address in the registration form provided on the website and confirm your registration using the link you receive by email.

2. Is subscribing to the newsletter free?


Yes, registering for a newsletter is and remains free .

3. Do I have to provide personal information to subscribe to the newsletter?


To register you only need your email address.

4. How can I make sure that I actually receive the newsletter?


Check your spam folder and add the sender address to your safe senders list to ensure the newsletters do not end up in spam.

5. What can I do if I no longer want to receive the newsletter?


There is an unsubscribe link in every newsletter that you can use to easily unsubscribe. If you encounter any problems, please contact us using the contact form and we will be happy to unsubscribe you.

6. Is my email address safe when I subscribe to the newsletter?


We respect your data privacy and protect your email address against unauthorized access, as data protection is very important to us.

7.What happens if I unsubscribe and change my mind?


If you change your mind, you can subscribe to the newsletter again at any time.

Questions about reviews

1.Why are reviews important?


Reviews give potential customers or users an assessment of the quality and performance of a product and can be helpful in making a purchasing decision.

2. Where can I find reviews?


You can find reviews under each of our products.

3. How do I write a good review?


A good review should be honest, balanced, detailed and objective. You should consider both positive and negative aspects and offer constructive feedback.

4. Can reviews also be critical?


Yes, reviews can and should be critical if this is justified. However, it is important that the criticism is formulated objectively and constructively .

5. What should I avoid in a review?


Avoid personal attacks, irrelevant criticism and the publication of false information.

6. Can reviews be removed or edited?


Yes, if they violate our policies.

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If you have any further questions that you cannot find here, please contact us via the contact form or our email: info@seasons-paradise.com

We look forward to your message